Workshop Supervisor

About the role

This position is for a Workshop Supervisor in an automobile dealer workshop. The role covers receiving service and repair orders, managing additional repairs and parts, and driving workshop productivity and technician performance.

Key responsibilities

• Receive job orders for service and repair jobs from Service Advisors
• Manage loading, explain and justify additional repairs with cost estimates, and obtain customer approval
• Resolve customer complaints and ensure a positive customer experience
• Raise material requisitions for approved parts, follow up orders and keep advisors informed
• Ensure enough vehicles are received and meet the budgeted revenue target
• Promote value-added services, tyres and accessories
• Achieve monthly productivity targets and maximize workshop productivity
• Monitor service orders (WIP) and ensure timely billing, and control vehicle turnaround time
• Meet the fix-right-first-time target (FIRFT)
• Develop technicians' skills for cross-functionality, coach them on performance and KPIs, and update them on daily or weekly results
• Ensure SOPs and workshop standards are followed

Required profile

• Diploma or degree in Automobile or Mechanical Engineering
• 3 to 7 years of experience as a Workshop Supervisor in the automobile industry
• Experience in a dealer automobile environment
• Highly organized and result-driven; tactical and decisive