Access Administrator (ServiceNow)

About the role

The Access Administrator will join the Corporate Services team of a leading investment organisation in Abu Dhabi. This position focuses on managing workplace service requests, building access, and related administrative tasks, using ServiceNow as the primary platform.

Key responsibilities

• Receive, log and assign internal workplace service requests and work orders to facilities, security, hospitality and other support teams.
• Monitor progress of requests and ensure completion within agreed SLAs and KPIs.
• Manage employee and contractor building access, including issuing and updating ID cards.
• Prepare access‑control, attendance and operational reports.
• Process time‑and‑attendance adjustments when authorized.
• Issue, collect and track secure access tokens.
• Handle internal calls, respond to employee inquiries and prioritize urgent requests.
• Escalate emergencies appropriately and conduct occasional inspections of restricted areas.

Required profile

• Experience in facilities management, corporate services, access‑control administration or a similar environment.
• Proven ability to work with service‑desk or work‑order management systems (e.g., CAFM, ServiceNow).
• Strong Excel and reporting capabilities.
• Excellent command of English; Arabic is a plus.
• Willingness to work onsite in Abu Dhabi on a six‑day schedule, including occasional weekends.

Required skills

• ServiceNow
• Excel
• CAFM (Computer‑Aided Facility Management) systems