Account Manager – Insurance Brokerage

About the role

The Account Manager will build and maintain strong relationships with existing clients and key accounts for RMS Insurance Brokers in Abu Dhabi. The role focuses on client retention, cross‑selling, and generating referrals while delivering exceptional customer service and ensuring long‑term satisfaction.

Key responsibilities

• Manage relationships with new and existing clients, understanding their insurance needs.
• Provide suitable insurance solutions, explaining coverage, premiums, renewals, and claims procedures.
• Achieve a minimum 95% client retention target.
• Handle enquiries, complaints, policy servicing, renewals, modifications, and cancellations promptly.
• Conduct regular client reviews to identify additional business opportunities.
• Coordinate with Underwriting, Claims, Customer Service, and other internal teams for smooth policy issuance.
• Monitor overdue premium payments and ensure timely collection.
• Keep clients informed about product updates, regulatory changes, and renewal requirements.
• Prepare weekly and monthly reports on client trends, market opportunities, and competitive activity.
• Escalate complex issues to appropriate departments for resolution.
• Ensure all activities comply with company policies, SOPs, and regulatory standards.

Required profile

• Bachelor’s degree in Business, Finance, Insurance or a related field.
• 5–7 years of UAE experience in an insurance broker or insurance company.
• Strong exposure to Group Medical and Life Insurance; knowledge of Property & Casualty, Marine and Motor insurance is an advantage.
• Professional insurance qualifications (e.g., Cert CII, DIP CII, AIII) are a plus.
• Valid UAE driving licence.

Required skills

• Excellent client relationship and communication abilities.
• Sales and business development orientation.
• Good knowledge of insurance products and processes.
• Customer‑focused problem‑solving capabilities.
• Strong negotiation and interpersonal skills.
• High level of professionalism, integrity, and compliance awareness.
• Enthusiastic, proactive, and willing to learn in a competitive environment.