Account Manager

About the role

As an Account Manager at Tactical you will be responsible for retaining and growing social media retainers for a portfolio of key clients. You will act as the main liaison between clients and internal teams, ensuring delivery of high‑quality, always‑on social campaigns that meet client objectives.

Key responsibilities

• Manage day‑to‑day relationships with assigned accounts, including weekly status calls and quarterly business reviews.
• Develop and execute strategic social campaigns, content plans and creative briefs aligned with client goals.
• Monitor campaign performance using analytics and KPIs, prepare reports and present insights to clients.
• Identify organic growth opportunities, upsell services and support new‑business pitches.
• Coordinate contracts, invoicing and credit control in partnership with the Account Director.
• Maintain accurate client information in the CRM and benchmark best‑practice trends globally.

Required profile

• Minimum of 1 month of experience in account management, business development or a related client‑facing role.
• Strong ability to manage multiple projects, meet deadlines and work under pressure.
• Proven track record of achieving revenue targets and driving client growth.
• Excellent communication and presentation skills.

Required skills

• Experience with CRM tools for client and activity tracking.