ACES Specialist – Operations Lead

About the role

Amazon Global Specialty Fulfillment (GSF) is building a new ultra‑fast grocery service in the UAE. As an ACES Specialist you will lead day‑to‑day operations for multiple small sites, ensuring fast, safe and cost‑effective delivery while coaching a team of riders and partners.

Key responsibilities

• Manage end‑to‑end operations for a network of ultra‑fast grocery sites.
• Supervise last‑mile delivery activities and monitor customer‑facing metrics.
• Drive performance management, coaching, and feedback for associates on productivity, quality and safety.
• Develop and deliver training plans for riders and delivery staff.
• Conduct daily 4M and 5S audits to maintain operational standards.
• Stand in for the Area Manager when required.

Required profile

• At least 12 months of experience in a customer‑facing, warehousing, logistics or manufacturing environment.
• Proven ability to meet cost targets while maintaining safety and team morale.
• Strong communication skills, both written and verbal.
• Experience using metrics and analysis to identify improvement opportunities.

Required skills

• Excel
• SQL
• 5S audits

What we offer

• Opportunity to shape a brand‑new service within a global leader.
• Competitive compensation and benefits.
• Dynamic, fast‑paced work environment.