Administration Assistant – Ops & Planning

About the role

The Administration Assistant will join the Ops & Planning team at Emirates' Dubai Contact Centre, providing essential administrative and secretarial support to ensure smooth daily operations. This position focuses on routine tasks, coordination with internal departments, and basic computer work.

Key responsibilities

• Organise appointments, prepare documents, and manage meeting room bookings.
• Handle internal customer service inquiries with professionalism and accuracy.
• Receive cash, generate daily cash reports, and highlight any discrepancies.
• Assist supervisory staff with billing, account reconciliation, and preparation of government forms, permits, and travel documents.
• Maintain time‑keeping records, input sick leave, absence, and overtime data.
• Compile routine management reports and suggest process improvements.
• Prepare and dispatch routine correspondence, manage incoming mail, and maintain an efficient filing system.
• Perform document handling tasks such as photocopying, scanning, faxing, laminating, and binding.

Required profile

• Strong organisational skills with the ability to manage multiple tasks.
• Attention to detail for accurate record‑keeping and reporting.
• Good communication skills for interacting with various departments.
• Basic computer proficiency and comfort with routine office software.

Required skills

What we offer

• Opportunity to work within a leading global airline.
• Dynamic, multicultural work environment.
• Professional development and career progression pathways.