Administrator, Sports & Leisure

About the role

The Administrator, Sports & Leisure supports the smooth operation of the Sports & Leisure department at a leading Dubai hotel. You will manage internal and external communications, coordinate bookings, and ensure compliance with quality‑assurance standards while driving revenue.

Key responsibilities

• Handle all inbound and outbound communications for the Sports & Leisure department.
• Maintain employee files, time‑and‑attendance records, and payroll documentation.
• Schedule appointments, manage the HOD’s calendar, and arrange travel itineraries.
• Take minutes of meetings and distribute relevant documents.
• Process incoming mail, route correspondence, and follow up on actions.
• Answer calls related to sports & leisure bookings and coordinate reservations to maximise revenue.
• Monitor activity bookings, make updates, and resolve complaints.
• Prepare written communications as directed by the HOD.
• Operate the Micros POS system, close checks, and submit daily accounting reports.
• Support outdoor and indoor activities, the spa, and large events such as Christmas, New Year and Easter brunches.
• Conduct daily briefings in the absence of the S&L manager and coordinate with division heads on deadlines.

Required profile

• Strong organisational and administrative abilities.
• Excellent written and verbal communication skills.
• Attention to detail and ability to follow standard operating procedures.
• Customer‑focused attitude with a drive to achieve revenue targets.
• Ability to work collaboratively with multiple departments.

Required skills

• Micros POS system