Assistant Laundry Manager

About the role

We are seeking a dynamic, self‑motivated Assistant Laundry Manager to support the Laundry Manager at Rotana Ras Al Khaimah – The Mangroves. The role ensures timely, high‑quality laundry services for guests and the hotel, while upholding brand standards.

Key responsibilities

• Assist the Laundry Manager in enforcing hotel policies, procedures, rules and regulations.
• Oversee proper handling of guest and house laundry, establishing quality standards and procedures.
• Develop and implement standard operating procedures, production and quality standards.
• Coordinate with engineering for preventive maintenance and repair orders.
• Support the preparation of departmental budgets and goal programming.
• Provide training to laundry staff and take corrective action when performance is unsatisfactory.
• Ensure staff are knowledgeable about hotel services and facilities.
• Monitor employee attendance and plan manpower to maintain cost‑effectiveness.
• Resolve guest complaints and recommend operational improvements.

Required profile

• Degree in hospitality or vocational training in laundry operations.
• Previous experience in a similar hotel laundry role.
• Excellent written and verbal English communication skills.
• Basic supervisory/management development training certifications.
• Ability to work under pressure in a fast‑paced, multicultural environment.
• Strong team player with a customer‑focused attitude.

Required skills