Assistant Manager Imperial Services

About the role

The Assistant Manager will support the Imperial Club Manager in delivering premium lounge and lobby experiences at Atlantis, The Palm. This full‑time position ensures that guest arrivals and departures meet the resort’s high standards while fostering a culture of service excellence.

Key responsibilities

• Assist the Manager in overseeing daily operations of the Imperial Club lounges and lobby areas.
• Coordinate guest arrival and departure processes to ensure seamless service.
• Support training, development and scheduling of team members.
• Monitor compliance with standard operating procedures, policies and brand standards.
• Collaborate with Rooms, Front Office and F&B departments to enhance guest satisfaction.
• Help resolve guest issues promptly and maintain high levels of customer satisfaction.

Required profile

• Minimum 5 years experience in luxury hospitality.
• At least 1 year in an assistant managerial role within a club lounge or similar environment.
• Knowledge of Rooms, Front Office and Food & Beverage operations.
• Proven ability to lead teams in a fast‑paced, multicultural setting.
• Strong focus on delivering exceptional guest experiences.

Required skills

What we offer

• Competitive tax‑free salary paid in AED.
• Generous food and beverage privileges.
• Discounted rates at all Kerzner properties worldwide.
• Comprehensive health insurance with dental coverage.
• Annual flight allowance for home travel.