Assistant Reservations Manager

About the role

The Assistant Reservations Manager supports the reservations team in delivering accurate room blocks, handling guest inquiries, and ensuring smooth booking operations for a leading hotel brand in Dubai.

Key responsibilities

• Oversee accuracy of room blocks, reservations, and group market codes.
• Process reservation requests, changes, and cancellations received via phone, fax, or mail.
• Identify guest needs, verify room availability and rates, and explain guarantee, special rate, and cancellation policies.
• Accommodate and document special requests, answer questions about property facilities, and follow sales techniques to maximize revenue.
• Input and retrieve data in the reservation system, set up billing accounts, and troubleshoot guest issues.
• Assist management with training, scheduling, counseling, and coaching of staff, acting as a role model for fair treatment policies.
• Maintain professional appearance, protect confidential information, and uphold company policies.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 2 years of related reservations or hospitality experience.
• Minimum 1 year of supervisory experience.
• Strong communication skills and ability to handle guest concerns professionally.
• Physical ability to move objects up to 10 lb without assistance.

Required skills