Associate Representative - Customer Service

About the role

The Associate Representative – Customer Service will be the first point of contact for clients contacting Wesco in Dubai. You will handle inquiries via phone, email and walk‑ins, resolve routine issues and ensure a high level of satisfaction. The role combines direct customer interaction with coordination of internal teams to deliver timely solutions.

Key responsibilities

• Answer customer calls, emails and in‑person visits, providing accurate information and assistance.
• Process orders, special requests, returns and invoicing while maintaining up‑to‑date records.
• Investigate and resolve complaints, escalating unresolved cases to the appropriate department.
• Identify additional product or service opportunities and collaborate with sales managers to pursue them.
• Maintain regular contact with existing clients to understand their needs and propose solutions.
• Participate in weekly sales meetings and stay informed on industry trends and competitor offerings.

Required profile

• High School Diploma or equivalent; associate degree or college diploma preferred.
• 0‑2 years of relevant experience, with at least one year in sales or direct B2B sales preferred.
• Strong verbal and written communication skills.
• Ability to prioritize tasks, analyze information and deliver effective customer service.

Required skills