Automotive Service Advisor

About the role

Al Ghurair Giga is looking for an experienced Automotive Service Advisor to be the primary point of contact between customers and the service department. You will ensure a smooth, professional experience while accurately communicating technical information.

Key responsibilities

• Greet customers, assess their service needs and provide clear cost estimates and timelines.
• Coordinate with technicians to guarantee timely and efficient repairs.
• Maintain detailed records of customer interactions and service orders.
• Upsell additional services and products when appropriate.
• Ensure compliance with company policies, safety standards and quality procedures.

Required profile

• Fluent in Arabic (spoken and written) and proficient in English.
• Technical background in automotive engineering or a related field.
• Minimum 3 years of experience as a Service Advisor in the automotive industry.
• Valid driving licence.
• Ability to work under pressure, strong problem‑solving skills and attention to detail.

Required skills

• Familiarity with automotive service software and systems.
• Technical knowledge of automotive engineering.
• Understanding of bodyshop operations.