Business Development Manager – Card Sales (Retail Banking)

About the role

Lead and manage a sales operation comprising Team Leaders and Sales Executives across multiple locations, driving credit‑card acquisition, balance‑build revenue, portfolio growth and customer engagement. The role is accountable for delivering sales, revenue, productivity, quality and compliance targets while fostering a high‑performance sales culture.

Key responsibilities

• Own and deliver credit‑card sales, balance‑build revenue, productivity and portfolio growth targets.
• Lead and manage Team Leaders and sales teams to maximise performance, conversion and revenue generation.
• Drive execution of sales strategies, campaigns and customer‑engagement initiatives.
• Optimise utilisation of customer leads, databases and marketing campaigns.
• Monitor and improve sales productivity, conversion rates and team effectiveness through regular performance reviews.
• Collaborate with Product, Marketing, Analytics, Risk, Operations and Governance teams.
• Ensure achievement of KPIs while maintaining high standards of customer experience, service quality and compliance.
• Provide structured feedback on campaign effectiveness and sales performance.

Required profile

• University graduate.
• Excellent people‑management skills with at least 5 years of supervisory experience (minimum 3 years managing people).
• Strong sales and customer focus, able to work under pressure.
• Excellent presentation skills.
• Result‑driven team player with adaptable and versatile attitude.
• Retail‑banking sales management experience.
• Networking ability to engage internal and external stakeholders.
• Proven ability to deliver against stretched targets while handling multiple projects.

Required skills

• Microsoft Office
• CRM systems
• Banking systems