Call Center Agent Night Shift (Arabic Speaker)

About the role

We are seeking an Arabic‑speaking Call Center Agent for the night shift to handle customer enquiries, provide accurate information and deliver professional support during overnight operating hours.

Key responsibilities

• Answer inbound customer calls and respond to enquiries in a courteous and timely manner.
• Provide support in Arabic and English, addressing customer needs and business requirements.
• Identify solutions and resolve issues at the first point of contact whenever possible.
• Handle complaints, service requests, general enquiries and account‑related questions following established procedures.
• Make outbound calls to follow up on enquiries, confirm information or provide updates.
• Verify customer information and maintain accurate records in the CRM or call‑centre system.
• Escalate complex, urgent or unresolved matters to the appropriate department or supervisor.
• Maintain confidentiality of customer, company and payment information.

Required profile

• Fluent written and spoken Arabic and English.
• Previous experience as a Call Center Agent, Customer Service Representative, Contact Centre Advisor, Telephone Operator or similar role is preferred.
• Experience handling customer enquiries, complaints and service requests by telephone.
• Good computer skills and experience using CRM, ticketing, call‑centre or customer management systems.
• Clear telephone manner, strong listening skills and the ability to communicate information accurately.
• Availability to work night shifts.

Required skills

• CRM
• Ticketing system
• Customer management system