Change Management Engineer

About the role

The Change Management Engineer will lead the Change Advisory Board (CAB) meetings, oversee the end‑to‑end processing of change requests in Maximo, and ensure compliance with ITIL and eTOM standards. The role requires close collaboration with multiple internal teams and external carriers to minimise service disruption.

Key responsibilities

• Preside over CAB meetings to discuss all planned RFCs for Fixed and Mobile networks.
• Perform pre‑assurance sanity checks on Change Requests, ensuring they meet KPI targets.
• Manage Maximo tool RFCs, including scheduling, prioritising, and day‑to‑day administration.
• Coordinate post‑assurance activities, trigger fault processes, and send business outage or hazard notifications when required.
• Provide technical and governance consultation to NIS, TSRM, TSO, and IPSDP domains.
• Conduct weekly change management advisory board meetings and ad‑hoc sessions as needed.
• Support on‑call roster, after‑hours emergency RFCs, and carrier activities.
• Generate quarterly reports on network performance, availability, SLA achievement, and outage activities.

Required profile

• Minimum Bachelor’s degree in Electronics, Computer Engineering or Telecommunications.
• 3 to 5 years of experience in change management within the telecommunications industry.
• Excellent communication skills with the ability to interact with C‑level stakeholders.
• Willingness to work shifts and flexible hours, including after‑hours support.

Required skills

• Maximo
• ITIL
• eTOM
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Word
• SharePoint