Client Care Advisor – 6‑Month Mission

About the role

Join Chanel’s Client Care team in Dubai for a six‑month mission dedicated to delivering the brand’s signature luxury experience. As the first point of contact, you will support clients across phone, WhatsApp and email, ensuring every interaction reflects Chanel’s standards of quality, trust and empathy.

Key responsibilities

• Handle client inquiries independently via phone, WhatsApp and email, providing timely and accurate solutions.
• Assess each case against company policies and resolve issues on the spot whenever possible.
• Prepare handling proposals for complex cases and coordinate with Senior Client Service Advisors.
• Maintain and strengthen relationships with boutiques and internal stakeholders to ensure a seamless omni‑channel experience.
• Document interactions and follow up to guarantee client satisfaction and adherence to service standards.

Required profile

• Strong communication skills with a customer‑focused mindset.
• Ability to work autonomously while collaborating with boutique staff and functional teams.
• Deep interest in luxury fashion and willingness to learn Chanel’s product heritage.
• Problem‑solving attitude and empathy in handling client concerns.

Required skills

What we offer

• Opportunity to work with a world‑renowned luxury brand.
• Dynamic, multicultural environment in Dubai.
• Professional development through close interaction with boutique and service teams.