Client Experience Agent - Call Center

About the role

The Client Experience Agent is the first point of contact for IFZA, shaping the initial impression of the organization. You will handle inbound calls, provide accurate information, and ensure a high‑quality client experience in a fast‑paced environment.

Key responsibilities

• Answer and distribute all incoming calls promptly and professionally.
• Deliver positive, timely responses to client enquiries.
• Maintain up‑to‑date knowledge of IFZA’s products and services.
• Record call details accurately in the Call Center CRM.
• Achieve individual and team qualitative and quantitative targets.
• Uphold confidentiality of client data.
• Support overall Call Center operations and promote company culture.
• Perform other duties as assigned by management.

Required profile

• Minimum 2 years experience as a Call Center agent or similar role in the UAE.
• Full English proficiency; additional languages are a plus.
• Excellent verbal and written communication with strong telephone etiquette.
• Customer‑focused, adaptable to different personality types.
• Ability to multitask, set priorities and manage time effectively.
• Strong active listening and problem‑solving abilities.

Required skills

• Intermediate computer literacy (MS Office).
• Familiarity with CRM systems.

What we offer

• International team representing over 50 nationalities.
• 24 days of annual leave.
• Annual flight home.
• Life and medical insurance (optional upgrades available).
• Invitations to company functions, staff events, and team‑building activities.
• Opportunities for learning, development and career growth.
• Motivated, forward‑moving company culture.