Client Service Manager

About the role

The Client Service Manager will act as the primary point of contact for selected high‑net‑worth clients, ensuring seamless communication between the client, sales teams, and internal departments. This role is based in Dubai and supports the luxury jewellery Maison by delivering a premium, personalized service experience.

Key responsibilities

• Maintain and nurture ongoing relationships with assigned clients and sales teams.
• Provide detailed product and service information, handling complex client inquiries.
• Record, process, and coordinate custom and special orders to guarantee timely delivery.
• Manage escalated issues, securing necessary approvals and ensuring swift resolution.
• Initiate contact with allocated clients to develop new relationships and act as the main liaison for queries and complaints.
• Schedule follow‑up actions and keep the CRM system updated with accurate client data.
• Conduct thorough client interviews to capture precise requirements and preferences.
• Promote continued use of the Maison’s products and services through exceptional service delivery.

Required profile

• Proven experience in client service within a luxury or high‑end environment.
• Excellent communication and interpersonal skills, with the ability to build strong relationships.
• Highly organized, client‑oriented, and capable of working independently.
• Sound judgment, sensitivity to client needs, and strong product knowledge.

Required skills

• CRM system usage