Client Services Manager – Portfolio & Project Lead

About the role

The Client Services Manager is responsible for the commercial and relationship ownership of a defined portfolio of client accounts while directly managing project delivery for selected accounts. Based in Dubai, this full‑time permanent role combines strategic account stewardship with hands‑on project management.

Key responsibilities

• Act as the primary senior‑level client contact across three to five portfolio accounts.
• Identify and resolve emerging client concerns before escalation.
• Represent the company at presentations, steering committees, workshops and delivery milestones.
• Serve as Project Manager on one to two accounts, maintaining project plans, status reporting and change control.
• Own the monthly contracted support hour budget, ensuring utilisation and compliance.
• Monitor account health weekly and lead remediation for at‑risk accounts.
• Support renewal strategy, scope variation and commercial positioning.
• Identify growth opportunities and develop business cases.
• Line‑manage two to three Project Managers through coaching, performance reviews and accountability.

Required profile

• Proven experience in project management with a hands‑on approach.
• Demonstrated ability to manage client relationships at senior stakeholder level.
• Experience overseeing a portfolio of client accounts and driving commercial outcomes.
• Strong line‑management skills, including coaching and performance evaluation.
• Ability to balance strategic account ownership with day‑to‑day delivery responsibilities.

Required skills