Club Intercontinental F&B Agent – Dubai Festival City

About the role

Join the InterContinental Hotel Dubai Festival City as a Club Intercontinental F&B Agent, representing the world‑renowned IHG brand. You will be the first point of contact for guests, delivering warm, sophisticated service that reflects the luxury standards of the InterContinental portfolio.

Key responsibilities

• Serve all guests in accordance with IHG standards and brand guidelines.
• Acknowledge IHG Rewards Club members and returning guests, ensuring personalized attention.
• Maintain the highest level of hospitality, addressing guest requests, questions, and concerns promptly.
• Communicate any operational difficulties to supervisors and collaborate with team members.
• Record guest preferences, act on them, and act as a trusted contact for billing issues or local information.
• Follow safety procedures, report incidents, and wear required protective equipment.
• Uphold a professional appearance as a brand ambassador.

Required profile

• Friendly, welcoming, and energetic personality.
• Strong communication skills and ability to build effective relationships.
• Commitment to safety and brand standards.
• Ability to anticipate guest needs and respond proactively.

Required skills

• Basic maths.