Club Lounge Attendant – Luxury Hotel

About the role

Join the InterContinental Dubai Marina team as a Club Lounge Attendant, delivering warm and professional service to Club InterContinental guests in a five‑star luxury environment.

Key responsibilities

• Welcome guests to the Club Lounge with a courteous and personalized approach.
• Serve breakfast, afternoon tea and evening cocktails following IHG service standards.
• Maintain the lounge’s cleanliness, presentation and ambience at all times.
• Anticipate guest needs and provide tailored recommendations.
• Handle requests, feedback and complaints, escalating when necessary.
• Coordinate with Front Office, Housekeeping and F&B teams for seamless service.
• Assist with concierge duties such as reservations and transport arrangements.
• Uphold brand standards, confidentiality and knowledge of VIP preferences.

Required profile

• Previous guest‑facing experience, preferably in a luxury hotel or lounge.
• Strong interpersonal and communication skills with a passion for exceptional service.
• Fluent in English; additional languages are a plus.
• Basic understanding of food and beverage service etiquette and hygiene standards.

What we offer

• A dynamic, high‑energy workplace with opportunities for mentorship and career growth.
• Competitive salary and impressive staff room‑rate discounts.
• Extensive training programmes and development resources.
• Inclusive culture that values diversity and wellbeing.
• Supportive team environment that encourages collaboration and fun.