Contact Center Agent - Hindi Bengali And Arabic Speaking L1

About the role

The Customer Service Agent will be the primary point of contact for users of Xad Technologies' fintech platforms and digital financial services. You will provide seamless support across payment solutions, wallets, transactions and related digital products while ensuring compliance with regulatory standards.

Key responsibilities

• Handle inbound and outbound interactions via phone, email, chat and digital channels.
• Assist customers with inquiries on digital payments, wallet services, transactions, account onboarding, KYC, refunds and disputes.
• Resolve complaints within defined SLAs and escalate technical or compliance issues to internal teams.
• Provide guidance on fintech products to drive adoption and usage.
• Maintain accurate interaction records in CRM systems.
• Support fraud prevention by identifying and reporting suspicious activities.
• Ensure adherence to regulatory requirements and data‑privacy policies.
• Contribute feedback to improve customer journeys and meet KPIs such as CSAT, FCR and AHT.

Required profile

• Bachelor’s degree in Business, Finance, IT or a related field.
• 1–3 years of customer service experience, preferably in fintech, banking or digital payments.
• Strong understanding of digital financial products and regulatory concepts (KYC, AML).
• Excellent communication, problem‑solving and multitasking abilities.
• Willingness to work in shifts in a fast‑paced environment.

Required skills

• Proficiency with CRM systems.
• Experience using ticketing tools.

What we offer

• Salary of 4,500 AED.
• Company‑provided visa and health insurance.