Contact Centre Agent Arabic Speaker - 3 Months contract

About the role

We are seeking an Arabic‑speaking Contact Centre Agent to join our Dubai team on a three‑month fixed‑term contract. The role involves handling customer interactions across phone, email and live chat for our retail and e‑commerce operations.

Key responsibilities

• Handle inbound and outbound calls, emails and live chats, providing product information, pricing, specifications and promotions.
• Support e‑commerce order processes, including order tracking, payments, delivery queries and coordination with stores, warehouse and logistics teams.
• Manage customer requests for returns, exchanges, refunds, cancellations and warranty claims, ensuring timely resolution.
• Resolve complaints such as delayed deliveries, damaged or missing items, and incorrect orders.
• Guide customers on online shopping, account queries, payment processes and website navigation.
• Maintain accurate interaction records and case updates in the CRM/ticketing system.

Required profile

• Fluent in Arabic and English, both spoken and written.
• Minimum 1 year experience in retail or e‑commerce customer service, handling voice and non‑voice interactions.
• Good understanding of online orders, deliveries, returns, refunds and complaint handling.
• Strong communication and customer‑handling skills.
• Immediate availability; visa sponsorship may be required.

Required skills

• Experience with CRM systems.
• Familiarity with ticketing systems.