Credit Controller

About the role

The Credit Controller will support healthy cash flow by building trusted, proactive relationships with clients and internal project teams to secure timely payment of outstanding invoices. This relationship‑focused collections role works closely with Design Managers, Studio Directors, Project Leads and client contacts to identify payment blockers and resolve invoice queries while maintaining a positive client experience.

Key responsibilities

• Build and maintain positive relationships with client finance, procurement and project contacts.
• Partner with Design Managers and Studio leaders to understand project context, contract terms, billing milestones and any documentation issues affecting payment.
• Proactively follow up on due and overdue invoices through courteous, solutions‑focused communication.
• Identify and address payment blockers, resolve invoice discrepancies, and agree practical next steps with stakeholders.
• Support the firm’s collection objectives while preserving strong client relationships.

Required profile

• Strong relationship‑building and communication skills.
• Proactive attitude with the ability to investigate and resolve payment issues.
• Understanding of invoicing and collections processes in a professional services environment.
• Ability to collaborate with design and project teams and client finance departments.

Required skills