Customer Care Advisor – Dubai (UAE Nationals Only)

About the role

Emirates NBD, a leading financial services brand in the UAE, is seeking a Customer Care Advisor to join its Dubai branch. The role is open exclusively to UAE nationals and focuses on delivering high‑quality service to banking customers.

Key responsibilities

• Assist customers with inquiries, transactions and problem resolution.
• Educate customers on banking products and services, identifying sales opportunities.
• Cross‑sell products such as loans, credit cards and investment accounts.
• Handle complaints promptly and professionally.
• Ensure compliance with banking regulations and internal procedures.
• Maintain a clean, organized work environment within the branch.
• Collaborate with team members to meet branch targets.
• Participate in training and development programs.

Required profile

• UAE national.
• Strong communication and interpersonal skills.
• Customer‑service orientation.
• Ability to work in a fast‑paced banking environment.

Required skills