Customer Happiness Officer – UAE National

About the role

Al Marwan Group is looking for a motivated UAE National to join as a Customer Happiness Officer. This entry‑level position is ideal for fresh graduates who want to start a career in customer experience within a fast‑moving, multi‑sector environment.

Key responsibilities

• Serve as the first point of contact for walk‑in, phone and email enquiries.
• Handle customer requests, complaints and feedback professionally and promptly.
• Maintain accurate records of all interactions and transactions.
• Coordinate with internal departments to resolve issues efficiently.
• Support front‑desk and reception duties when needed.
• Assist in scheduling appointments and managing customer flow.
• Prepare regular reports on customer feedback and service performance.
• Ensure compliance with company policies and service standards.

Required profile

• UAE National (Emiratization role).
• Bachelor’s degree or Diploma in Business Administration, Customer Service or a related field.
• Fluent in Arabic and English, both written and spoken.
• Strong communication, interpersonal and organizational skills.
• Ability to multitask in a fast‑paced environment.

Required skills

• Proficiency in MS Office.
• Proficiency in Google Workspace.