Customer Happiness Officer – UAE National
Al Marwan Group · Sharjah
Job description
About the role
Al Marwan Group is looking for a motivated UAE National to join as a Customer Happiness Officer. This entry‑level position is ideal for fresh graduates who want to start a career in customer experience within a fast‑moving, multi‑sector environment.
Key responsibilities
- Serve as the first point of contact for walk‑in, phone and email enquiries.
- Handle customer requests, complaints and feedback professionally and promptly.
- Maintain accurate records of all interactions and transactions.
- Coordinate with internal departments to resolve issues efficiently.
- Support front‑desk and reception duties when needed.
- Assist in scheduling appointments and managing customer flow.
- Prepare regular reports on customer feedback and service performance.
- Ensure compliance with company policies and service standards.
Required profile
- UAE National (Emiratization role).
- Bachelor’s degree or Diploma in Business Administration, Customer Service or a related field.
- Fluent in Arabic and English, both written and spoken.
- Strong communication, interpersonal and organizational skills.
- Ability to multitask in a fast‑paced environment.
Required skills
- Proficiency in MS Office.
- Proficiency in Google Workspace.
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Published 5 hours ago
Expires 1 month from now
2 views · 0 applications
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Al Marwan Group
Sharjah