Customer Relationship Officer

About the role

The Customer Relationship Officer will serve Priority Banking clients at Emirates NBD, delivering high‑quality service and fostering loyalty. The role focuses on meeting client expectations, handling account requests, and supporting the branch’s sales targets.

Key responsibilities

• Ensure client satisfaction and maintain service quality standards at the branch.
• Own the end‑to‑end service experience for Priority Banking customers.
• Validate and track TT, FD, and account maintenance requests using BPM systems.
• Verify documentation completeness for account openings and credit‑card applications.
• Liaise with compliance and other departments to follow up on document submissions.
• Manage and review CRM cases assigned to Priority Banking centers.
• Set and monitor sales account targets.

Required profile

• University degree in Business or Finance.
• 1‑2 years of experience in a processing, back‑office, or customer‑service role within a bank.

Required skills

• Finacle
• Fin One
• Microsoft Excel
• Microsoft Office suite

What we offer

• Professional development opportunities across the UAE and global offices.
• Competitive rewards and benefits.
• Opportunity to work for a leading digital‑banking brand.