Customer Sales Support Executive

About the role

The Customer Sales Support Executive will act as the primary liaison between the sales team and clients, ensuring smooth order processing and exceptional service. Based in Dubai, this full‑time position supports a fast‑growing trading and distribution business.

Key responsibilities

• Serve as the first point of contact for customer enquiries via phone and email.
• Process orders, prepare quotations, and issue invoices accurately.
• Provide administrative support to the sales team to help meet targets.
• Maintain and update client records and sales data in the CRM system.
• Coordinate with logistics to ensure timely dispatch and delivery.
• Address and resolve customer complaints, aiming for satisfactory outcomes.
• Assist in preparing sales reports and presentations for management.
• Deliver after‑sales support to foster long‑term client relationships.

Required profile

• Proven experience in sales support, customer service, or a similar administrative role.
• Excellent verbal and written communication skills in English.
• Strong organisational and multitasking abilities with high attention to detail.
• Proactive attitude with strong problem‑solving capabilities.
• Ability to work independently and collaboratively within a team.
• Commitment to delivering exceptional customer service.

Required skills

• Microsoft Office Suite (Word, Excel, Outlook).
• Experience with CRM software.

What we offer

• Competitive salary AED 2,500 – AED 3,500 per month.
• Full‑time permanent position.
• Opportunity to grow within a dynamic trading and distribution company in Dubai.