Customer Service Agent

About the role

We are looking for a Customer Service Agent to join our team in Dubai. The role involves handling customer inquiries across multiple channels and ensuring a high level of satisfaction.

Key responsibilities

• Handle customer inquiries via phone, email and chat, providing prompt and effective responses.
• Resolve complaints by identifying issues, offering solutions and following up to ensure resolution.
• Provide product and service information to help customers make informed decisions.
• Collaborate with teammates to spot trends in feedback and suggest process improvements.
• Participate in training sessions to stay updated on product knowledge and service techniques.
• Assist in developing customer service policies and procedures aligned with company standards.
• Monitor feedback and performance metrics to drive service quality initiatives.

Required profile

• Excellent verbal and written communication skills.
• Strong problem‑solving abilities and attention to detail.
• Ability to work collaboratively in a team environment.
• Effective time‑management and ability to handle multiple inquiries.
• Empathy, patience and adaptability to learn new products quickly.