Customer Service Agent – Rotana Rewards

About the role

Rotana Hotels & Resorts is seeking an enthusiastic Customer Service Agent to join its Rotana Rewards loyalty programme. You will be the first point of contact for members and prospects, turning enquiries into memorable experiences while promoting the programme.

Key responsibilities

• Provide accurate, professional, and engaging assistance to members and potential members.
• Promote Rotana Rewards through consultative sales conversations and meet daily sales activity targets.
• Handle questions, objections, and queries with confidence and professionalism.
• Ensure every call is answered promptly and maintain the highest standards of etiquette.
• Stay up‑to‑date with Rotana promotions, events, facilities, and experiences across properties.
• Maintain accurate customer and sales information while protecting member data confidentiality.
• Use Rotana systems and digital platforms, including the website, online booking tools, Microsoft Office, and Outlook.
• Collaborate with the Rotana Rewards team to achieve programme targets and support day‑to‑day operations.

Required profile

• College diploma or equivalent education.
• Relevant work experience, ideally in hospitality or call‑center environments.
• Fluent English; Arabic is an asset.
• Proactive, customer‑driven attitude with strong interpersonal skills.

Required skills

• Amateo (Customer Relationship Management system)
• Microsoft Office
• Microsoft Outlook