Customer Service Associate – Bakery

About the role

The Customer Service Associate – Bakery plays a key part in delivering an outstanding shopping experience within the Marks & Spencer bakery department. You will ensure that bakery products are fresh, well‑presented, and safely handled while providing friendly, knowledgeable service to every customer.

Key responsibilities

• Greet and assist customers in a professional and engaging manner.
• Provide expert advice on bakery items, ingredients, allergens and serving suggestions.
• Handle customer enquiries, resolve basic complaints and escalate issues when necessary.
• Prepare, package, label and replenish bakery products according to company standards.
• Maintain clean, hygienic work areas and ensure compliance with food safety regulations.
• Keep bakery displays fully stocked, fresh and visually appealing throughout trading hours.
• Support sales targets by promoting products and upselling where appropriate.
• Report any product or equipment issues to the supervisor promptly.

Required profile

• Strong communication skills and a customer‑focused attitude.
• Ability to work in a fast‑paced retail environment.
• Basic numeracy for handling transactions.
• Willingness to follow health, safety and food‑handling procedures.
• Flexible availability to work shifts, including weekends.

Required skills