Customer Service Officer – Leisure & Entertainment

About the role

The Customer Service Officer will ensure an excellent experience for guests across Majid Al Futtaim’s leisure, entertainment and cinema venues. You will engage professionally with visitors, promote offers and help resolve any issues.

Key responsibilities

• Deliver outstanding customer service and engage with guests in a friendly manner.
• Promote offers, upsell and cross‑sell to support revenue growth.
• Handle bookings, sales inquiries and resolve complaints through proper escalation.
• Process cash transactions accurately and follow cash‑handling procedures.
• Maintain food hygiene and safety standards for all food and beverage service.
• Monitor inventory, conduct stock checks and ensure proper storage of equipment.
• Follow Health, Safety and Environment policies, including PPE use and incident reporting.
• Work collaboratively with team members and support additional operational duties as needed.

Required profile

• High School Certificate (minimum).
• 0–3 years experience in F&B, customer service, retail or hospitality.
• Strong customer‑service orientation with a focus on guest satisfaction.
• Excellent verbal and written communication skills.
• Team‑oriented, energetic, friendly and outgoing personality.
• Basic English proficiency.
• Computer literacy.

Required skills

• Computer literacy