Customer Service Representative (Emirati Talent)

About the role

We are looking for a dynamic Customer Service Representative to join our team in the United Arab Emirates. The role involves handling inbound and outbound calls, delivering high‑quality support, and contributing to revenue growth through cross‑selling opportunities.

Key responsibilities

• Answer inbound calls from customers, prospects and non‑customers while meeting targets for call volume, pick‑up time, call duration and quality.
• Provide accurate and courteous information, resolve enquiries and redirect callers as needed.
• Process customer transactions efficiently and maintain correct customer set‑up.
• Identify selling and cross‑selling opportunities to enhance revenue.
• Diagnose customer issues and propose appropriate solutions.
• Stay updated on product, service and procedural changes through continuous learning.
• Participate in outbound calling campaigns and other projects as required.
• Work flexible morning and night shifts.

Required profile

• Minimum high school diploma or equivalent; bachelor’s degree preferred.
• Excellent verbal and written communication skills.
• Strong problem‑solving and conflict‑resolution abilities.
• Ability to multitask, prioritize tasks and manage time effectively.
• Attention to detail and accuracy in data entry.
• Adaptability to diverse customer personalities and situations.

Required skills