Customer Service Representative – Office Facility Support

About the role

The Customer Service Representative will ensure the smooth operation of the office facility at Aldar HQ, delivering high‑quality service to clients and visitors. Working under the General Manager and alongside the Sales & Operations Supervisor, the role combines front‑desk duties, client support, and administrative assistance within a busy business centre environment.

Key responsibilities

• Greet clients and visitors professionally, manage phone calls, and handle mail and deliveries.
• Provide accurate information about services, address client inquiries, complaints and feedback, and ensure timely resolution.
• Coordinate communication between clients and internal teams, supporting sales, marketing, finance and other departments.
• Identify and resolve client issues, mitigate risks, and follow company policies and licensing laws.
• Perform administrative tasks such as data entry, document management, scheduling meetings and preparing reports.
• Maintain a clean, organized reception area, meeting rooms and common spaces, and liaise with maintenance staff.
• Build and sustain positive client relationships, assist with onboarding, and coordinate supplier requirements.

What we offer

• Salary range: 5,000 – 7,000 AED per month (based on experience).
• Working hours: 8:00 AM – 5:30 PM, Monday to Friday, with a Saturday rota (10:00 AM – 1:00 PM).