Customer Success Engineer – Dubai

About the role

As a Customer Success Engineer for the MENAT region, you will act as the bridge between our customers and Aikido Security’s platform. You will help clients unlock the full value of our developer‑first security products, drive adoption, and protect against churn while working closely with product and engineering teams.

Key responsibilities

• Engage with at‑risk accounts to prevent churn.
• Drive product adoption and maximize customer value.
• Escalate and resolve complex technical issues.
• Debug and troubleshoot workflow problems.
• Lead onboarding and deployment for new clients.
• Deliver training sessions to customer teams.
• Share customer insights with the product team.

Required profile

• Senior‑level experience in customer success, technical account management, or a similar role.
• Tech‑savvy with the ability to investigate and debug technical workflows.
• Strong communication skills and a proactive, "get‑stuff‑done" attitude.
• Comfortable working independently and managing multiple priorities.
• Fluent in English.

Required skills

What we offer

• Short decision lines and high ownership.
• Opportunities to shape projects and ship fast.
• Top‑tier tech compensation and equity.
• High trust environment with strong values and zero corporate bureaucracy.
• Flexible working hours.