Customer Success Manager – Arabic (Dubai)

About the role

The Customer Success Manager will own the relationship with assigned SailPoint clients in the UAE, ensuring they realise tangible value from the identity security platform. Fluency in Arabic and English is required to act as a trusted advisor and drive positive business outcomes. This is a non‑quota‑carrying position focused on client retention, advocacy and successful product adoption.

Key responsibilities

• Manage the overall business relationship with assigned accounts, measured by verified outcomes and retention.
• Develop and execute time‑boxed engagement plans to deliver successful identity security programmes.
• Monitor account health, usage trends, organisational changes and competitor activity to anticipate risks.
• Provide coaching on SailPoint solutions for identity management, compliance, role management and access request management.
• Collaborate with delivery partners, account executives and professional services to align project status and mutual plans.
• Identify expansion opportunities, drive renewals and cultivate additional SailPoint advocates within the customer base.

Required profile

• Bachelor’s degree or equivalent work experience.
• Strong customer‑facing and consulting skills with the ability to analyse information and produce strategic insights.
• Excellent communication skills, able to translate technical details for non‑technical audiences.
• Highly organised, capable of defining structure across multiple stakeholders.
• Proactive ownership of challenges and a self‑motivated, customer‑centric attitude.
• Mandatory fluency in Arabic; English fluency also required.

Required skills

• Salesforce
• Gainsight
• Tableau
• ServiceNow
• Identity Management
• Role Management
• Access Request Management
• Compliance