Customer Success Manager – Civil Government

About the role

Planet is looking for a Customer Success Manager focused on civil government customers across Europe, the Middle East and Africa. You will help public‑sector organisations integrate Planet’s satellite imagery and geospatial data into their workflows for environmental monitoring, emergency response, land management and other critical applications.

Key responsibilities

• Manage and grow relationships with national, regional and local government entities, as well as supranational organisations.
• Guide customers in adopting Planet’s cloud‑based geospatial platform and maximise the value of its imagery.
• Navigate complex government procurement cycles and decision‑making processes.
• Identify cross‑departmental opportunities and build connections between ministries, directorates and stakeholders.
• Own gross and net retention metrics, driving adoption and impact across government initiatives.

Required profile

• Proven experience working with government or public‑sector customers.
• Strong understanding of government structures, procurement timelines and multi‑country coordination.
• Excellent communication and relationship‑building skills across diverse cultures.
• Ability to work independently while collaborating with internal product, sales and support teams.

Required skills