Customer Success Manager Creative Projects

About the role

Smartly is seeking a hybrid Creative Project Manager & Customer Success Manager to join its Customer Success Team in Dubai. You will own the end‑to‑end delivery of multi‑channel digital advertising campaigns while acting as a strategic advisor to help clients extract maximum value from the Smartly platform.

Key responsibilities

• Lead the full lifecycle of digital campaigns, from scoping and timelines to delivery and post‑launch evaluation.
• Manage budgets, resources, risks and quality standards to ensure on‑time, on‑scope delivery.
• Maintain clear project documentation, reporting and stakeholder alignment using tools such as monday.com.
• Coordinate cross‑functional teams (creative, technical, platform) to translate strategy into executable campaigns.
• Partner with customers to align execution with business goals and drive adoption of Smartly’s creative automation solutions.

Required profile

• 5+ years of experience in Account Management or Project Management within an ad agency, digital agency, in‑house advertising team or AdTech company.
• Proven ability to manage multiple complex projects and meet tight deadlines.
• Strong knowledge of digital media advertising, especially social media ad formats and placements.

Required skills

• Proficiency with monday.com for project management.
• Experience using digital advertising platforms and tools.

What we offer

• Opportunity to work in a fast‑growing tech environment.
• Hybrid work model combining onsite collaboration with remote flexibility.
• Competitive compensation and benefits package.