Customer Support Executive – E‑commerce Marketplace

About the role

Setinone.ae is a fast‑growing furniture and home‑decor e‑commerce marketplace in the UAE. The Customer Support Executive will be the primary point of contact for shoppers, handling inquiries, complaints and after‑sales support across multiple channels while ensuring a professional, empathetic and efficient experience.

Key responsibilities

• Respond to customer inquiries, complaints and requests via chat, email, phone and social media in real time.
• Provide accurate information on orders, deliveries, returns, refunds and product details.
• Coordinate with logistics, warehouse and operations teams to resolve delivery or product issues.
• Record, track and follow up on complaints and escalations until closure.
• Maintain high customer‑satisfaction levels and prepare regular service reports.
• Suggest process improvements based on recurring feedback.

Required profile

• Bachelor’s degree or diploma in Business, Communications or a related field.
• Minimum 3 years of customer‑service experience in an e‑commerce or online retail environment in the UAE.
• Strong written and spoken English communication; Arabic is a plus.
• Excellent problem‑solving and conflict‑resolution abilities.
• Ability to multitask and handle high volumes of inquiries efficiently.
• Good understanding of the e‑commerce order flow from placement to delivery.

Required skills

• Proficiency with Microsoft Office.
• Experience using CRM tools (e‑commerce CRMs preferred).
• Familiarity with chat and email management platforms.

What we offer

• Competitive salary and growth opportunities.
• Friendly and collaborative work environment.
• Exposure to a fast‑paced e‑commerce and marketplace ecosystem.
• Standard UAE benefits package.