Customer Support Representative

About the role

We are looking for a full‑time Remote Customer Support Representative to join our accounting services team. You will be the first point of contact for clients, delivering accurate information and ensuring a smooth experience across email, phone, and chat channels.

Key responsibilities

• Respond to client inquiries via email, phone, and live chat, providing timely and accurate information about accounting services.
• Resolve routine issues, document interactions in the support system, and follow up to confirm satisfaction.
• Escalate complex or technical cases to the appropriate internal teams and coordinate with accounting professionals for detailed queries.
• Monitor support queues, identify recurring problems, and propose improvements to FAQs and internal documentation.
• Maintain clear records of all communications and ensure compliance with company standards.

Required profile

• Strong customer service mindset with a focus on satisfaction and feedback.
• Excellent written and verbal communication skills in English; additional regional languages are a plus.
• Ability to work independently in a remote environment, manage time effectively, and handle multiple requests simultaneously.
• High attention to detail, reliability, and ethical conduct.
• Experience in professional services or financial/accounting environments is advantageous.

Required skills

• Familiarity with CRM or ticketing systems.
• Proficiency in basic office software such as spreadsheets and word processing.