Customer Support Specialist AE

About the role

We are looking for a proactive, customer‑focused specialist to deliver exceptional support across multiple channels. The ideal candidate is a strong communicator who can quickly understand customer needs and provide accurate, timely solutions.

Key responsibilities

• Respond to inquiries via email, chat, phone, or other support channels.
• Understand customer needs and deliver clear, professional assistance.
• Troubleshoot and resolve issues efficiently.
• Escalate complex or technical problems to the appropriate team.
• Follow up to ensure issues are fully resolved.
• Maintain accurate records of interactions, requests, and resolutions.
• Identify recurring issues and share trends with relevant teams.
• Adhere to company policies, procedures, and service standards.
• Collaborate with internal teams to improve the overall customer experience.

Required profile

• Proactive and customer‑centric attitude.
• Excellent verbal and written communication skills.
• Ability to stay calm and professional with difficult customers.
• Strong attention to detail and organizational abilities.
• Capacity to multitask and manage multiple requests simultaneously.

Required skills