Director – Program Consulting & Strategic Accounts

About the role

As Director, Program Consulting & Strategic Accounts you will own and grow a portfolio of Loylogic’s most important clients, including leading airlines, banks and consumer brands. This senior, client‑facing position blends strategy, technology, program delivery and commercial performance to become a trusted adviser for complex loyalty and engagement programmes.

Key responsibilities

• Own and expand a strategic account portfolio, building trusted relationships with senior stakeholders across loyalty, marketing, digital, finance and executive leadership.
• Develop robust annual and multi‑year account plans covering objectives, technology roadmaps, revenue opportunities and delivery priorities.
• Lead renewal, upsell and cross‑sell initiatives, protecting existing revenue while creating a qualified growth pipeline.
• Deliver measurable commercial growth by managing revenue, margin, forecasts and budgets, and building business cases for program enhancements.
• Shape programme and engagement strategy using data insights to improve participation, redemption and customer lifetime value.
• Translate client objectives into technology solutions, advising on Plug‑and‑Play, Enterprise and Headless API deployments.
• Provide senior oversight of programme management, campaigns and product enhancements, ensuring clear governance and risk mitigation.
• Champion client insight internally, informing Loylogic’s product, AI and marketplace roadmaps.

Required profile

• Minimum 10 years of experience in loyalty, rewards, engagement or ecommerce, with deep knowledge of the loyalty industry.
• Proven track record managing and growing complex strategic or enterprise client accounts, preferably in airline, travel, banking or financial services.
• Demonstrated ability to retain and expand major client relationships while holding direct revenue and budget accountability.
• Strong commercial acumen, including pricing models, forecasts and business case development.

Required skills

• SaaS platforms
• Ecommerce
• Marketplaces
• Financial Modelling
• Engagement incentives
• Loyalty rewards
• CRM technology
• APIs
• Excel