Duty Manager – Holiday Inn & Staybridge Suites Dubai

About the role

The Holiday Inn & Staybridge Suites Dubai Business Bay is seeking an experienced Duty Manager to oversee hotel operations during night shifts and in the absence of the Front Office Manager. You will ensure guest safety, satisfaction, and smooth coordination across all departments.

Key responsibilities

• Assist the Front Office Manager and follow IHG and local policies.
• Interact with guests and community members, addressing their needs promptly.
• Coordinate and oversee all hotel operations when the Front Office Manager is unavailable.
• Maintain safety and security standards for guests.
• Complete accurate night audit functions during night hours.
• Communicate effectively with other departments to ensure seamless guest experiences.

Required profile

• Bachelor’s degree or higher in Hotel Management, Business Administration, or equivalent.
• Minimum 3 years of Front Office/Guest Service experience, including supervisory or executive level roles.
• Fluent English; additional languages are a plus.
• Strong organizational and communication skills with a solid work ethic.

Required skills

What we offer

• Competitive salary and benefits package.
• Opportunity to join the global IHG family and develop a career in hospitality.