Duty Manager

About the role

We are looking for a professional, customer‑focused, proactive Duty Manager to oversee daily front‑office operations and ensure an exceptional guest experience. The ideal candidate will be a strong leader with excellent problem‑solving skills and the ability to manage operations smoothly during assigned shifts.

Key responsibilities

• Responsible for sales, organization and quality of services delivered to guests for the Front Office department.
• Demonstrate a commitment to personal guest service excellence.
• Effective recruitment, selection and training for all positions within the department.
• Communicate directly with Sales, Accounting, Housekeeping and Reservations, providing needed information.
• Ensure the Telephone Centre operates properly at all times, minimizing abandoned calls.
• Handle guest concerns promptly, tracking and notifying appropriate areas to guarantee memorable moments.
• Conduct daily pre‑shift briefings on room occupancy, arrivals, departures, events and special attention requirements.

Required profile

• Proven experience in a similar role.
• Service‑focused personality and previous leadership experience required.
• Prior experience working with Opera or a related system.
• Clear communication of thoughts, actions and opportunities with strong networking skills.
• Ability to lead by example, foster a strong team culture and set the scene for high performance.