eCommerce & Production Operations Manager

About the role

We are a fast‑growing GCC gifting brand looking for an experienced eCommerce & Production Operations Manager to lead our online order fulfilment and production activities. You will be responsible for ensuring that customer orders are produced, packed and dispatched accurately and on time across all sales channels.

Key responsibilities

• Plan and schedule daily production, monitor capacity and allocate resources.
• Oversee end‑to‑end order processing, maintain SLA compliance and manage shipping partners.
• Maintain inventory levels, work with purchasing to avoid stock‑outs and excess.
• Implement and document SOPs, drive process improvements and automation.
• Lead production and fulfilment teams, set KPIs, conduct reviews and training.
• Ensure equipment reliability and high product quality through QA processes.
• Support ERP, warehouse‑management and production‑workflow system implementation and optimisation.
• Analyse operational data, report metrics and deliver improvement projects.

Required profile

• Highly organised and process‑driven with strong commercial awareness.
• Proven ability to manage people and systems in a fast‑paced manufacturing and eCommerce environment.
• Experience in production planning, inventory control and order fulfilment.
• Track record of driving efficiency, productivity and quality improvements.

Required skills

• ERP systems