Enterprise Customer Success Team Lead

About the role

We are looking for a Customer Team Leader to lead our Enterprise Customer Success Partner team in Dubai. Enterprise covers our highest‑value accounts, where a single relationship can be worth millions of dirhams a year and service quality directly drives renewal. This hands‑on leadership role involves coaching the team, running a tight operational rhythm, and stepping into escalations that need senior presence while shaping how Enterprise service works as the segment grows.

Key responsibilities

• Lead, coach and develop a team of 12 Customer Success Partners, setting clear expectations and maintaining a consistent delivery standard.
• Own the operational rhythm: workload allocation, account coverage, escalation paths, and response/resolution times.
• Collaborate with Enterprise Business Consultants and commercial leadership to execute account plans.
• Protect and grow revenue through retention, product adoption, and disciplined follow‑through on renewals and payment cycles.
• Use data and reporting to monitor account health, identify drift, and trigger interventions.
• Take personal ownership of escalations involving senior client stakeholders.
• Identify and remove process, tooling, and product gaps, working with Operations and Product to resolve them.
• Recruit, onboard and performance‑manage talent to build a bench capable of supporting segment growth.

Required profile

• Enterprise experience managing large, complex, high‑value accounts.
• Proven people leadership at scale (team of eight or more) with a track record of developing individuals.
• Background in customer success, account management or client servicing within a commercial, target‑carrying environment.
• Comfort with data and systems; experience with Salesforce or comparable CRM and strong spreadsheet skills.
• Ability to engage senior external stakeholders and hold difficult conversations.
• Sound judgement under pressure and willingness to make decisive calls.
• Fluent written and spoken English.
• Additional experience in the UAE/GCC market, Arabic language, or background in real estate, proptech, marketplaces or SaaS is a plus.

Required skills

• Salesforce

What we offer

• Ownership of the service standard for Property Finder's most important clients.
• Leadership team that backs decisions and expects you to make them.
• Competitive salary, performance‑linked incentive, medical cover and the standard UAE benefits package.
• Room to grow, with close proximity to commercial leadership and an expanding scope as Enterprise grows.