Sales Assistant – Sports Retail

About the role

The Sales Assistant will support customers in GMG’s sports retail stores, promoting products and delivering exceptional service to maximise sales opportunities.

Key responsibilities

• Describes product features and benefits; demonstrates the use and handling of the product.
• Educates clients on brand quality standards and specifications.
• Advises customers on product ranges best suited to their needs and answers queries to help purchase decisions.
• Provides information on warranties, features, specifications, maintenance and care of products.
• Ensures customers’ needs are met, complaints are resolved or escalated, delivering exceptional service.
• Maintains awareness of new product launches, promotional events and sales.
• Achieves sales targets using sales techniques, up‑selling and cross‑selling.
• Ensures promotions and pricing are accurate and comply with company policies.
• Computes sale prices and discounts, maintains sales records.
• Receives and processes cash, changes and credit payments, generates invoices and receipts; operates as a cashier with accurate money handling.
• Follows after‑sales processes, adhering to repair/return policies and procedures.
• Adheres to loss prevention, inventory controls and standard operating procedures.
• Assists with store merchandising, product placement and arrangement.
• Maintains highest standards of housekeeping, grooming and store presentation.

Required profile

• High School Diploma or equivalent.
• 1 to 3 years of relevant sales experience.
• Product and brand knowledge.
• Strong interpersonal skills.
• Customer service orientation.