Events Billing Coordinator

About the role

The Events Billing Coordinator ensures smooth financial handling for group events at JW Marriott Dubai, acting as the primary contact for guests from pre‑arrival through departure. This role blends hospitality service with accurate billing and invoicing in line with Marriott brand standards.

Key responsibilities

• Process reservation requests, changes, and cancellations received via phone, fax, or mail.
• Identify guest needs, confirm room types, rates, and availability.
• Explain guarantee, special rate, and cancellation policies to callers.
• Set up appropriate billing accounts, including shared, tax‑exempt, direct, special, and group bookings.
• Prepare, review, and issue bills, invoices, and account statements according to company procedures.
• Collaborate with internal departments and external entities to ensure successful event execution and accurate final billing.
• Maintain compliance with standard operating procedures, safety policies, and confidentiality requirements.
• Provide courteous service to guests, including assistance for individuals with disabilities.

Required profile

• Strong customer‑service orientation with excellent communication skills.
• Attention to detail and ability to handle multiple reservation and billing tasks accurately.
• Capability to work closely with various hotel departments and external partners.
• Willingness to adhere to company policies, safety standards, and confidentiality protocols.
• Physical ability to lift and move objects up to 10 pounds.

Required skills