Executive Lounge Waiter/Waitress – Luxury Hotel

About the role

The Executive Lounge Waiter/Waitress provides food and beverage service to guests in the hotel’s Executive Lounge, delivering courteous, professional and efficient service that reflects Kempinski’s luxury standards.

Key responsibilities

• Serve food and beverages to guests in the Executive Lounge, ensuring courteous, professional and efficient service.
• Maintain personal appearance and grooming standards in line with Kempinski’s dress code.
• Operate the POS system and handle guest enquiries, complaints and feedback promptly.
• Monitor supplies, reduce waste, and perform opening and closing procedures.
• Keep the work area clean and organized, adhering to hygiene and safety regulations.

Required profile

• Previous experience in food and beverage service within a luxury hotel environment.
• Knowledge of hotel food and beverage menus and ability to upsell.
• Understanding of HACCP and fire, health & safety policies.
• Ability to work flexibly, including opening and closing shifts.

Required skills

• Proficiency in operating POS systems.
• Strong knowledge of food and beverage items and service standards.